User

This page explains the elements of the MonitorDog User Table and its corresponding user detail view.

You can view and manage the list of users, along with their related suspicious activities and event history.

User Table

Users are listed in order of registration date. Each row also includes user status and information.

Table Tabs

Click the tabs at the top to filter users by their current status.

✅ Tab Descriptions

• All: View all users
• Locked: Users who were locked due to suspicious or risky activities
• High Priority: Users marked as high-priority for closer monitoring

Invite & Bulk Update

• Invite User

  You can select an invitation type and enter an email address to send an invitation email. A signup link will be delivered via email.

  Admin users must select a permission level.

Q. What’s the difference between a regular user and an admin user?

A. Regular users have limited access to MonitorDog's admin features and pages, while admin users can access all admin functionalities and pages. If you want to change a regular user to an admin later, adjust their permission level to Viewer or higher to grant admin access.

• Bulk Update

  Download a CSV file to batch update user information and re-upload to apply changes.

  Q. When should I use this?

  A. Bulk updates are useful when modifying user attributes like Department or Nationality for multiple users at once.

  

Search

Use the search bar to find users whose name or email matches the search term.

Q. What fields are used for search?

A. Both name and registered email address are used in the search criteria.

Quick User Actions

You can manage users directly from the user table without navigating to each user's detail page. Simply select the users you want to manage from the table and click the action buttons at the top of the table. The following actions are available:

• Delete User: Remove the selected user(s) from the system.
• Mark as Focused User: Set the selected user(s) as a focused monitoring target.
• Lock/Unlock User: If a user is currently locked, you can unlock them, and vice versa.
• Personal Detection Settings: Configure individual event detection rules for the selected user(s).

When multiple users are selected, the same action will be applied to all of them. This is useful when you need to apply the same configuration to several users at once.

Q. Why do the detection settings sometimes look different from the actual user detection configuration?

A. The actual detection policy is displayed only when a single user is selected. When selecting two or more users, unified options are shown instead, and all settings appear inactive since each user may have different policies.

Q. Why are personal detection settings needed?

A. The Detection Policy Settings page allows you to define default event detection rules for new users. Personal detection settings enable you to fine-tune detection rules on a per-user basis, allowing for more precise monitoring.

User Detail Page

Clicking a user row opens their User Detail Page, where you can view and edit user details, suspicious activities, and events.

User Info

View user profile and account-related information for MonitorDog.

Q. I don’t see an edit button—how can I update user info?

A. Only Editor or higher admins can edit user info.
If you're editing your own info, go to My Page.

Information Breakdown

• Today Risk Score: A score (0.0–9.9) that increases as events and suspicious activities are detected. Reset daily at midnight. Used by admins to quickly assess risk, but does not impose restrictions directly.
• Admin Role: One of five roles, each with different levels of access
• High Priority: A flag that marks the user as a high-priority case for closer observation
• Lock Status: Indicates whether the user’s device is locked (via Event Lock or Remote Lock)
• MFA: Multi-Factor Authentication status (Enabled/Disabled)
• Last Login: Timestamp of the user's most recent login

Admin Role & User Settings

You can assign or change the user’s admin role and manage their account.

⚠️ These features require Editor or higher permissions.

• Assign Admin Role

  Grant or revoke admin access for a user.
  To make someone an admin, set their role to Viewer or higher.
  To remove admin access, set their role to Limited.

  

  Admin Role Details

  Role	Description
  Owner	Full access to all features and settings
  Manager	Can manage events, scenarios, users, organization, and blocked programs (includes Editor role)
  Editor	Can modify user info and scenarios (includes Viewer role)
  Viewer	Can view organization data (includes Limited role)
  Limited	Can only view content without making changes

  Q. I can’t change user roles!

  A. Permission changes can only be made to roles lower than your own. You cannot promote yourself to a higher role. If you require a higher permission level, please contact > an administrator with the appropriate authority.

• User Management Tools

  Perform actions directly related to the user’s agent and account.

  ⚠️ These changes apply immediately and should only be used when necessary.

  

  Available Actions:

  • Custom Detection Rules: Configure the user's detection rules. TThey take priority over the organization's default detection rules, enabling more fine‑grained, personalized monitoring.
  • Reset Password: Resets the user's password
  • Lock User: Toggle lock status. If locking, specify reason and lock type to apply a Remote Lock
  • Enable MFA: Toggle Multi-Factor Authentication
  • Mark as High Priority: Flag user for focused attention
  • Terminate PC Agent: Force shutdown of user's MonitorDog Agent
  • Delete User: Permanently delete the user

• Edit User Info

  Modify user profile details.

  

Suspicious Activity List

Shows unresolved suspicious activities for the user.
Click an item to view the Suspicious Activity Detail Page.

Event List

Shows user activity during a selected date range.
You can view a graph of detected events and risk scores, and click a specific date to inspect details.

Tabs

• All: View all activity
• Events: View event history
• Suspicious Activities: View suspicious activities only

You can access the detail pages for any event or suspicious activity by clicking their names.

History

This section logs admin actions and changes related to the user.

Q. When is history created?

A. History is logged when suspicious activities are generated or when an admin takes action on the user.
Admins can also leave comments manually to record context or instructions.